1. Are T.Hair Factory’s products 100% human hair?
Yes, we only sell 100% human hair. If you find any synthetic hair mixed in, we will refund you 10 times the total bill.
2. What if the hair I received is damaged or doesn’t match my order? How will T.Hair Factory assist?
If the issue is due to an error from the supplier, we will refund 100% of your total bill.
3. Can I buy raw hair?
Yes. All of our products are 100% raw Vietnamese human hair from a single donor.
4. Where do your products originally come from?
We source our products from trusted suppliers who have been working with us for years, buying directly from people in Vietnam. T.Hair Factory specializes in producing high-quality donor hair extensions, preserving the natural cuticle layer. Each bundle has a distinct structure, with soft, full ends and no down hair.
5. Do you provide a guarantee?
We guarantee that our hair will not tangle and can last up to 10 years with proper care. Our products can be reused and may last up to 20 years.
6. What is the minimum order quantity?
The minimum order is 200 grams.
7. Is it possible to get samples?
Yes, we recommend buying a small amount first before confirming your full order, which will be enough for one full extension.
8. How long does it take to get the order ready?
It depends on each order, including the chosen color, length, and quantity. Ombré colors take more time to make. Generally, it takes up to one week to produce the extensions before we ship your order.
9. Can I visit your factory?
Yes, you are welcome to visit our factory. Please contact us via WhatsApp or email for further details.
10. What makes the quality of T.Hair Factory’s hair special?
T.Hair Factory exclusively uses premium hair from 100% Vietnamese donors. Our factory produces only live hair with the preserved cuticle layer, ensuring elasticity and a natural shine.
11. What kind of hair do you use for your extensions?
We use single-donor hair, meaning it comes directly from one donor. Each bundle contains hair from the same donor, ensuring the best quality and highest value.
12. Do you sell double drawn hair?
We sell single drawn, double drawn, and super drawn hair. All of our hair is naturally full.
13. What is the quality of your hair?
We use top-quality raw materials and an original dyeing process. Our hair extensions have intact cuticles and run in one direction, ensuring long-lasting, high-quality hair.
14. How do I place an order?
The best way is to contact us via WhatsApp and provide all necessary details. You can also send us an email at info@thairfactory.com or message us through our website.
15. Is it possible to get samples?
Yes, we encourage you to order a sample to ensure the quality before committing to a full order.